Refund policy
BigPaw & Co. – Return and Refund Policy
We want you and your dog to be happy with your purchase. If something isn't right, here's how returns work.
Return window
- You have 30 days from the date of delivery to request a return.
Condition
- Items must be unused, in original packaging, with all tags attached.
- Items showing signs of use or wear are not eligible.
Non-returnable items
- Personalized or customized items
- Final sale items (clearly marked on the product page)
How to start a return
- Email us at wuisyu454@gmail.com with your order number and the reason for return.
- We will reply within 1–2 business days with return instructions.
Return shipping
- The customer is responsible for return shipping costs.
- We recommend using a trackable shipping method, as we are not responsible for items lost during return transit.
Refunds
- Once we receive and inspect the returned item, we will notify you of the approval or rejection.
- Approved refunds are credited to your original payment method within 5–10 business days.
- Original shipping charges from the first order are non-refundable.
Damaged or incorrect items
- If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery with photos.
- We will arrange a replacement or a full refund at no extra cost.
Questions?
- Email wusiyu454@gmail.com