Shipping policy
BigPaw & Co. – Shipping Policy
Order processing
- All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
- You will receive a confirmation email with tracking information once your order ships.
Shipping rates (United States)
- Standard shipping: $6.99 (flat rate per order)
- Free standard shipping on orders over $60 (before tax)
- Expedited shipping options (e.g., DHL Express) may be available at checkout for an additional fee
Delivery time (United States)
- Standard: 7–15 business days after dispatch
- Expedited: 3–7 business days
- Delivery times are estimates and may vary due to customs processing, carrier delays, or peak seasons.
Order tracking
- A tracking number will be emailed to you once your order ships.
- You can track your order directly on the carrier's website or via the tracking link in your shipping confirmation email.
International shipping
- We currently ship to the United States, Canada, the United Kingdom, and select European countries.
- Customers are responsible for any customs duties, import taxes, or fees charged by the destination country.
- These charges are not included in the shipping fee and are payable upon delivery (where applicable).
Shipping address
- Please ensure your shipping address is complete and accurate. We are not responsible for orders delivered to incorrect addresses provided by the customer.
- If you need to update your shipping address after ordering, contact us within 12 hours at wuisyu454@gmail.com.
Lost or damaged packages
- If your package is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and arrange a replacement or refund if appropriate.
Pre-orders and backorders
- Estimated ship dates for pre-orders and backorders are listed on the product page. We will notify you by email if any delay occurs.
Contact
- Questions about your shipment? Email wusiyu454@gmail.com